Privacy Policy – Brothers Location

Last Updated: July 17, 2025

Welcome to Brothers Location, your car rental service in Fes, Morocco. This Privacy Policy explains how Brothers Location (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website or services. We are committed to protecting your privacy and handling your data responsibly and in accordance with applicable Moroccan laws and regulations.

By accessing or using our services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our car rental services:

  • Personal Identification Information:

    • Name, address, phone number, email address.

    • Date of birth, nationality.

    • Driver’s license details (number, issue date, expiry date, issuing authority).

    • Passport or National ID card details.

  • Payment Information:

    • Credit card details (card number, expiry date, CVC/CVV) for processing payments and security deposits. Note: We do not store full credit card numbers on our servers after the transaction is processed.

  • Rental Information:

    • Vehicle preferences, rental dates and times, pickup and return locations.

    • Rental history with Brothers Location.

  • Usage Data:

    • Information about how you access and use our website (e.g., IP address, browser type, pages visited, time spent on pages, referral sources).

  • Communication Data:

    • Records of your communications with us (e.g., emails, phone calls, chat messages).

2. How We Collect Information

We collect information through various methods:

  • Directly from You: When you make a booking, register an account, fill out forms on our website, communicate with our customer service, or provide documents at pickup.

  • Automatically: Through cookies and similar tracking technologies when you visit our website.

  • From Third Parties: In some cases, we may receive information from third-party partners (e.g., booking platforms, payment processors) if you have authorized them to share your data.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services: To process your car rental bookings, manage your reservations, and facilitate vehicle pickup and return.

  • Account Management: To create and manage your user account, verify your identity, and provide customer support.

  • Payment Processing: To process rental fees, security deposits, and any additional charges.

  • Communication: To send you booking confirmations, updates, important service announcements, and respond to your inquiries.

  • Improve Services: To analyze website usage, understand customer preferences, and enhance our website functionality and service offerings.

  • Legal and Regulatory Compliance: To comply with legal obligations, enforce our Terms & Conditions, prevent fraud, and resolve disputes.

  • Marketing (with consent): To send you promotional offers, newsletters, and information about new services that may be of interest to you, where you have provided your consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure servers and data encryption.

  • Access controls and authentication procedures.

  • Regular security audits and vulnerability assessments.

  • Staff training on data protection best practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Rights

In accordance with Moroccan data protection laws, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request the deletion of your personal data, subject to legal obligations.

  • Object: Object to the processing of your personal data in certain circumstances.

  • Restriction: Request the restriction of processing your personal data in certain circumstances.

  • Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below. We may require verification of your identity before processing your request.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy (if applicable) for more detailed information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Brothers Location Location: Fes, Morocco 

Email: contact@brotherslocation.com 

Phone: +212661778022

By using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.