FAQs

Welcome to the Brothers Location FAQ page! We’ve compiled answers to common questions to help make your car rental experience in Fes, Morocco, as smooth as possible. If you don’t find what you’re looking for here, please don’t hesitate to contact us directly.

FAQs

Rental Details

Our rental prices are quoted in Moroccan Dirhams (MAD) and typically include standard insurance (Collision Damage Waiver with excess and Theft Protection with excess). They do not include fuel, tolls, parking fees, traffic fines, or additional services unless explicitly stated.

We do not provide refunds for vehicles returned earlier than the agreed-upon time. For late returns, a grace period of 30 minutes may apply. Beyond this, additional hourly or daily charges will be incurred as per our Refund and Returns Policy.

Vehicles are provided with a full tank of fuel and should be returned with a full tank. If the vehicle is returned with less than a full tank, a refueling service charge plus the cost of the missing fuel will be applied.

FAQs

Booking and reservations

A1: To rent a vehicle, you must generally be at least 21 years old. For certain vehicle categories, the minimum age may be 23.

A2: At pickup, you must present a valid driver's license (held for at least 2 years), a valid passport or national ID card, and a valid credit card in your name for the security deposit. If you have an international driver's license, you may also need an International Driving Permit (IDP) as required by Moroccan law.

A3. to contact us or send us a message on WhatsApp

We accept major credit cards (Visa, MasterCard) and cash for rental payments.

but please contact us

FAQs

Pricing and payment

Reservations can be made online through our website, by calling our customer service hotline, or by contacting us on whatsapp

Reservations can be made online through our website, by calling our customer service hotline, or by visiting one of our rental locations in person.

FAQs

Our Fleet Overview

Ideal for city driving, solo travelers, or couples, offering fuel efficiency and ease of parking.

Suitable for families or business travelers, providing ample space, comfort, and a smooth ride for longer distances.

Perfect for groups, families with extra luggage, or those planning to explore more varied terrains, offering enhanced comfort and capability.

Available for larger groups requiring more seating capacity.

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